Welcome to TripFareHub.com (“we,” “us,” or “our”). At TripFareHub, your travel experience matters — whether you are booking flights, hotels, taxis, or other travel services through our platform. This Refund & Cancellation Policy outlines how refunds and cancellation requests are handled, including what you can expect when plans change.

Please read this policy carefully. This policy applies when you make bookings through TripFareHub, including but not limited to flights, hotels, taxi/cab services, car rentals, and other affiliated travel services (“Services”).

1. General Overview

TripFareHub operates as a travel affiliate partner — we connect travelers with service providers such as airlines, hotel chains, car rental companies, taxi operators, and other travel service vendors. TripFareHub itself does not directly provide these travel services. Therefore, refunds and cancellations are subject to the terms, conditions, and policies established by each service provider.

When you make a booking on TripFareHub.com:

• You are entering into a separate contractual relationship with the airline, hotel, taxi service, or other travel partner.

• TripFareHub facilitates the transaction, provides booking support, and assists with customer service when possible.

• Any refunds or cancellations are processed according to the specific service provider’s policy, not TripFareHub’s own discretion.

We strive to provide clear guidance — but ultimately, service providers retain the final authority over refund and cancellation decisions.

2. Booking Confirmation & Notification

2.1 Confirmation Email

After completing a booking, you will receive a confirmation email containing:

• Booking reference number

• Service provider name

• Itinerary details

• Pricing and payment information

• Any relevant cancellation/refund policies from the provider

Please review your confirmation immediately and notify us if information is missing or incorrect.

2.2 Provider Policies

The confirmation email often includes links, instructions, and specific terms from the airline, hotel, or other service provider. These terms govern refunds and cancellations. We recommend you review them because:

• Some providers do not allow refunds after purchase.

• Many offer partial refunds depending on timing.

• Some issuers provide credits, vouchers, or rebooking options instead of refunds.

3. Flight Ticket Refund & Cancellation

Flight bookings through TripFareHub are managed by airlines or airline partners. Each airline has its own fare rules and fee structures.

3.1 Refund Eligibility

Refund eligibility depends on:

• Fare type (refundable vs non-refundable)

• Airline policy

• Time of cancellation relative to flight departure

• Government/tax restrictions

Some airline tickets are non-refundable, meaning airlines generally do not issue refunds if you choose to cancel — though credits for future travel may apply.

3.2 How to Request a Flight Refund

1. Log in to your TripFareHub account.

2. Navigate to “My Reservations” or locate your booking reference.

3. Click on the applicable booking and view cancellation options.

4. If available, follow the prompts to submit a refund/cancellation request.

5. If the airline requires direct communication, we’ll guide you to the appropriate airline portal.

3.3 Airline Processing Times

Once a cancellation is initiated:

• Airlines can take 7–12+ weeks to process refunds.

• Some carriers issue refunds to the original payment method.

• Notification will be sent once processed.

3.4 Non-Refundable Tickets

Non-refundable tickets may still be eligible for:

• Travel credits

• Partial refund of taxes/fees

• Rebooking without penalty (varies by airline)

Refer to the airline’s terms or your confirmation email.

3.5 Changes & Rebooking

Many airlines offer paid or free changes — these are not refunds but options to modify your itinerary. TripFareHub can assist with change requests when possible.

4. Hotel Booking Refund & Cancellation

Hotel reservations are subject to the property’s specific cancellation and refund policies. These policies are often:

• Flexible – full refund if canceled within a specified time frame.

• Semi-Flexible – partial refund depending on timing.

• Non-Refundable – no refund after booking.

4.1 How to View Hotel Policies

When booking a hotel:

• The cancellation policy appears before purchase.

• It is also included in your confirmation email.

• Always check deadlines (e.g., “Cancel by 6 PM local time 48 hours before arrival”).

4.2 Initiating a Hotel Cancellation

1. Go to your TripFareHub account.

2. Select the relevant reservation.

3. Choose “Cancel Reservation.”

4. If direct cancellation through the hotel portal is required, we’ll direct you to the provider’s website.

4.3 Refunds & Processing

• Refunds for qualified cancellations are handled by the property/hotel provider.

• Time for refund processing varies, often taking 7–30 business days.

• Some properties issue refunds only to the original payment method.

5. Taxi & Cab Booking Refunds

Taxi and cab bookings are typically provided through third-party partners or local operators.

5.1 Cancellation Terms

Cancellation terms for taxis are usually:

• Free within a short window after booking.

• Subject to fare if the driver is en route or dispatched.

• non-refundable after pickup in certain cases.

These terms vary by service provider and location.

5.2 Refund Process

If an incorrect fare was charged or service was not rendered:

1. Log in to TripFareHub.

2. Open the taxi booking.

3. Submit a refund/cancellation request with supporting details.

4. We’ll forward the request to the provider.

Refund processing and approval remain at the discretion of the taxi partner.

6. Additional Travel Services

Additional services (car rentals, tours, travel insurance, activities) also have unique refund and cancellation policies established by their respective providers.

Please refer to the specific terms visible at checkout and in your confirmation.

7. How TripFareHub Assists With Refunds

TripFareHub can help by:

• Providing booking details and confirmation documents.

• Guiding you through the cancellation process when supported.

• Communicating with service providers when necessary.

• Helping you track refund status.

However:

• We do not guarantee refunds.

• Service providers have final authority over refunds, timing, and amounts.

8. Refund Timing & Expectations

Refund timelines vary based on:

• Provider processing procedures

• Type of service booked

• Payment method used

Typical timelines include:
Flights: 7–12+ weeks
Hotels: 7–30 business days
Taxis/Cabs: 3–15 business days

Delays may occur depending on banks, credit card companies, and provider backlogs.

9. Refund Methods

Refunds — when approved — are generally issued:

• Back to the original payment method

• Via travel credits or vouchers (if chosen or required by the provider)

• Through refunds initiated by the service provider (not TripFareHub)

Refunds cannot be issued to third parties or alternate payment sources not associated with the original purchase.

10. Fees & Charges

10.1 Service Provider Fees

Service providers may charge:

• Cancellation fees

• Penalty fees

• Administrative charges

These are set by the provider, not TripFareHub.

10.2 TripFareHub Fees

TripFareHub does not charge additional refund fees — but some bookings may include non-refundable travel costs built into the base fare.

If an airline or hotel refunds only part of the payment due to policy restrictions, TripFareHub cannot return amounts beyond what the provider authorizes.

11. Travel Insurance

TripFareHub strongly recommends purchasing travel insurance for:

• Trip cancellations

• Trip interruptions

• Unforeseen emergencies

• Weather-related disruptions

Travel insurance is typically offered during checkout and provides additional protection beyond refund policies.

Insurance policies are separate contracts and are subject to the terms of the insurance provider.

12. Dispute Resolution

If you believe a refund or cancellation was mishandled:

1. Contact TripFareHub Support within 14 days from the date of cancellation or service issue.

2. Provide booking details and supporting documentation.

3. Our support team will review and provide next steps.

TripFareHub cannot override provider decisions but will assist with case evaluation.

13. Contact TripFareHub Support

If you need help with refunds or cancellations:

📧 Email: support@tripfarehub.com